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Writer's pictureMartin Snyder

How to Proactively Identify and Eliminate Unmanaged SaaS Accounts with Real-Time Monitoring and Automated Remediation

Software as a Service (SaaS) applications have become crucial for organizations seeking to enhance productivity and streamline operations. However, the rapid adoption of these tools often leads to a lesser-discussed but significant issue: unmanaged SaaS accounts. These accounts can pose substantial security risks, leading to data leaks and compliance complications.


Identifying and eliminating these accounts is essential for maintaining robust SaaS security. This blog post will guide you through effective strategies to locate and deal with unmanaged SaaS accounts, showcasing how combining real-time monitoring with automated remediation can bolster your organization's security posture.


Understanding Unmanaged SaaS Accounts


Unmanaged SaaS accounts refer to user accounts that are established and operated without the oversight or approval of an organization's IT or security teams. These accounts can be created by employees who seek to leverage beneficial tools, resulting in a shadow IT environment.


While many of these applications can enhance productivity, they also create significant vulnerabilities. Unmanaged accounts typically lack the governance and security measures enforced on sanctioned applications, leading to increased risks of data breaches and compliance violations.


Identifying these accounts is the first step toward mitigating risks.


The Risks Associated with Unmanaged Accounts


Before delving into strategies for identifying and eliminating unmanaged SaaS accounts, it’s vital to understand the associated risks:


  1. Data Breaches: Unmanaged accounts often hold sensitive data that can be exposed during a data breach. Without proper oversight, ensuring data security becomes nearly impossible.


  2. Compliance Violations: Many industries have strict regulations regarding data protection. Unmanaged accounts can lead organizations to unintentionally violate compliance laws, resulting in hefty fines and legal ramifications.


  3. Loss of Control: Organizations lose visibility into who is accessing what data, resulting in a lack of control over sensitive information and application usage.


  4. Resource Drain: IT teams can experience increased workloads as they scramble to manage security incidents and compliance issues stemming from unmanaged accounts.


Understanding these risks is critical for CISOs and risk managers looking to implement effective SaaS governance strategies.


Steps to Identify Unmanaged SaaS Accounts


Identifying unmanaged SaaS accounts requires a systematic approach. Here’s a step-by-step guide:


1. Conduct an Inventory Audit


Begin with a comprehensive inventory of all SaaS applications in use across your organization. This means not only looking at the applications officially sanctioned and monitored by IT but also capturing information about shadow IT applications.


Utilizing SaaS discovery tools can streamline this process by identifying applications through data analysis from network traffic, login patterns, and user behavior.


2. Analyze User Behavior


Monitor user behavior across your network to determine which employees are utilizing unauthorized SaaS applications.


Key indicators to watch for include:


  • Login frequency

  • Data access patterns

  • File sharing behavior


By analyzing these behaviors, you can identify potential unmanaged accounts and take necessary action.


3. Collaborate with Employees


Educate your organization about the risks associated with unmanaged SaaS accounts. Encouraging employees to report any applications they are using can significantly reduce the number of shadow IT applications.


Make it clear that the goal is to improve security, not to hamper their ability to utilize necessary tools.


4. Use Real-Time Monitoring


Implement tools that offer real-time monitoring of your SaaS ecosystem. This is crucial for identifying unauthorized accounts as soon as they create a potential vulnerability.


Waldo Security specializes in providing continuous scanning capabilities across your SaaS applications, identifying unmanaged accounts that might otherwise go unnoticed.


Real-Time Monitoring Dashboard
Dashboard showcasing real-time monitoring of SaaS applications.

5. Categorize Accounts


Not all accounts pose the same level of risk. With real-time monitoring tools, you can categorize accounts into known, unknown, or tolerated categories.


  • Known Accounts: Managed and approved by your IT team.

  • Unknown Accounts: Discovered accounts that have not been evaluated.


  • Tolerated Accounts: Accounts that are recognized but currently under review.


This categorization allows for prioritization of remediation efforts based on the potential risk associated with each account.


Automating Remediation for Unmanaged Accounts


Once unmanaged accounts have been identified, the next step is to take action. Manual remediation can be resource-intensive and may lead to delays in addressing security vulnerabilities.


Here’s how automated remediation can streamline the process:


1. Pre-Configured Policies


By establishing pre-configured policies within your SaaS security tools, organizations can automate the offboarding process for unauthorized accounts. These policies can specify thresholds for risk levels and the corresponding remediation action to take.


2. Instant Notifications


Automated tools can send instant notifications to IT teams when an unmanaged account is detected. This rapid response capability helps ensure that unauthorized access is curtailed before any damage occurs.


3. Offboarding Procedures


Immediate offboarding of unauthorized accounts can prevent potential security risks. Automated workflows streamline this process, allowing security teams to enforce offboarding procedures without delay.


4. Continuous Evaluation


Continuous evaluation of SaaS applications ensures that any new unmanaged accounts are identified and addressed in real-time.


This creates a cycle of ongoing monitoring and remediation, decreasing the chances of unmanaged accounts posing a security threat in the future.


Enhancing SaaS Governance


SaaS governance extends beyond merely identifying and eliminating unmanaged accounts. It’s an ongoing process that requires continuous evaluation and adaptation.


1. Foster a Culture of Security


Create an organizational culture that emphasizes the importance of SaaS security. Engaging employees in security training and awareness can create buy-in and reduce the risk of unmanaged accounts.


2. Regular Policy Review


Establish a routine to review and update governance policies concerning SaaS usage. Stay informed about new applications and emerging challenges in the SaaS landscape.


3. Collaborate Across Departments


Work closely with various departments to ensure that all teams understand the protections and protocols put in place around SaaS security.


Cross-departmental communication can also aid in identifying and mitigating any potential vulnerabilities early on.


4. Leverage Advanced Technology


Consider investing in advanced SaaS security solutions that include machine learning and AI capabilities. These technologies can enhance your organization’s ability to monitor and manage SaaS applications and accounts proactively.


Conclusion


Unmanaged SaaS accounts represent a real threat to organizational security, confidentiality, and compliance. Identifying and eliminating these accounts through systematic inventory audits, user behavior analysis, and real-time monitoring is crucial.


With the implementation of automated remediation processes, organizations can ensure that the risks associated with unmanaged accounts are continuously monitored and addressed promptly.


By adopting an integrated approach to SaaS governance, organizations can create a stronger security posture, safeguarding sensitive data and maintaining compliance in an increasingly digitized world.


In partnership with tools like Waldo Security, organizations can turn the tide against shadow IT, ensuring that every user and service is thoroughly vetted and secure. Embrace proactive strategies today and safeguard your organization against the hidden risks of unmanaged SaaS accounts.


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